Tuesday, October 20th, 2009
Principles of Defusing Hostility
Follow these principles when dealing with an angry person to succeed! (see BOTH parts)
If You Lose Control, You Lose, Period!
Manipulative nasty behaviour is designed to affect you emotionally so that you will become aggressive or defensive. When we lose our cool and defend ourselves or become ...
Posted in Business, Financial | No Comments »
Thursday, October 15th, 2009
Principles of Defusing Hostility
Follow these principles when dealing with an angry person to succeed! (see BOTH parts)
Deal With Person's Feelings First
An angry person needs to have the issue AND their feelings addressed in order to start interacting constructively. The angrier the person, the more important it is to ...
Posted in Business, Financial | No Comments »
